Privacy Policy

Information we collect

Information you give us:

• Contact and inquiry details: your name, email address, phone number, company, how you'd like to be contacted, the services you're interested in, and anything you include in a message or call.
• Client and billing information: billing contacts, invoices, and payment records. Payments are processed by our payment providers, and we do not store full card or bank account numbers.
• Project information: content, files, brand assets, and account access you share so we can deliver our services.

Information collected automatically:

• Basic website usage data, such as pages viewed, referring website, device and browser type, and general location (country). Our analytics are privacy-friendly and don't use advertising or tracking cookies.

How we use information

We use information to:

• Respond to inquiries and prepare estimates
• Deliver, manage, and bill for client services
• Understand how our website is used and improve it
• Protect our systems, prevent fraud, and meet legal obligations

How we share information

We do not sell or rent personal information, and we do not share it for advertising purposes. We share information only:

• With service providers that help us run our business, such as website hosting, email and file storage, client management and payments, and website analytics. These providers may use your information only to perform services for us.
• With employees and contractors who work on client projects under our direction and are bound by written confidentiality agreements.
• When required by law, or to protect the rights and safety of C&J, our clients, or others.
• As part of a merger, acquisition, or sale of our business, in which case this policy continues to apply.

AI assistant

Our website includes Schmick, C&J's AI assistant, who answers questions about our services. Messages you send to Schmick are processed by a third-party AI provider to generate responses. We don't save chat conversations. To prevent abuse, we keep a limited, anonymized record of how many messages are sent from each connection. Please don't share sensitive personal information in the chat. Schmick can make mistakes, so for anything important, contact us directly.

Information we handle for our clients

When we manage websites, social media, advertising, customer relationship tools, and other systems for clients, we may access information those clients hold, such as their customers' contact details. In that role, we act on that client's behalf, follow their instructions and our agreement with them, keep that information confidential, and use it only to perform our services. That client's privacy policy governs how that information is collected and used. If you have a question about information a C&J client holds, please contact that client directly.

How we protect information

We use reasonable safeguards to protect information, including two-step verification on our business accounts, access limited to the people who need it for their work, encrypted connections (HTTPS) on our website, and reputable cloud providers for hosting and storage. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach affects your personal information, we will notify you as required by law.

How long we keep information

We keep personal information only as long as needed:

• Inquiries: until you ask us to delete them, or until 2 years pass without contact
• Client records: for the length of the engagement and afterward as needed for tax, accounting, and legal purposes, generally 7 years
• AI assistant message counts: automatically deleted after 30 days

When information is no longer needed, we delete it.

Your rights

You can ask us to tell you what personal information we hold about you, correct it, or delete it (unless we need to keep it for legal, tax, or contract reasons). Depending on where you live, you may have additional rights under state privacy laws. To make a request, send us a message through the form on our Contact page. We will verify your identity before acting and respond within 30 days. We will not treat you differently for exercising your rights.

Children

Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

We review this policy regularly and update it when our practices change. The date at the top shows when it was last updated.

Contact us

C&J Marketing LLC

Questions? Reach out through the form on our Contact page.